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1.1. These Terms and Conditions (hereinafter "T&C") govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the "Civil Code"), the mutual rights and obligations of the contracting parties in connection with the negotiation and performance of a contract for the provision of event services concluded between Gala Media s.r.o., Company ID: 17746493, Tax ID: CZ17746493, registered office at Rybná 716/24, Staré Město, 110 00 Prague, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 375982 (hereinafter the "Provider") and a natural or legal person (hereinafter the "Client"), the subject of which is the Provider's obligation to perform event services for the Client as specified in Article II of these T&C, for which the Client undertakes to pay the Provider a fee (hereinafter the "Services"). The Provider operates a website at www.galaevents.cz (hereinafter the "Website").
1.2. These T&C form an integral part of the contract. The contract may contain provisions that deviate from these T&C. Any deviating provisions in the contract shall take precedence over the T&C. The contract and the T&C are drawn up in the Czech language.
1.3. The Provider may unilaterally amend these T&C at any time. However, such amendments shall not affect the rights and obligations of the contracting parties that arose during the validity of the previous version of the T&C.
2.1. The Provider offers the following categories of event services:
2.2. Services are provided for all types of events, in particular weddings, corporate events, gala evenings, birthdays, conferences, festivals and exhibitions.
2.3. Services are available throughout the Czech Republic and other European Union countries. For international events, additional costs for transportation, accommodation and logistics may be specified in the offer.
2.4. The specific parameters of the services (scope, duration, technical space requirements, deliverables and other specifications) are always set out in the individual offer or in the contract.
3.1. The Client submits a service inquiry via the Provider's inquiry form published on the Website, by email or by telephone. In the inquiry, the Client is obliged to provide their contact details and requirements for the delivery of the service.
3.2. Based on the inquiry, the Provider shall prepare and send the Client a specific price quotation, a contract and subsequently an advance invoice.
3.3. The advance invoice is payable within seven (7) calendar days from the date of issue, unless otherwise agreed between the parties. Payment must be made to the Provider's bank account specified on the invoice.
3.4. By concluding the contract, the T&C are deemed fully accepted and become an integral part thereof.
3.5. The Client agrees to the use of remote communication means when concluding the contract. The costs incurred in connection with this method of communication shall be borne by each contracting party from its own resources.
4.1. Payment is deemed to have been made at the moment the funds are credited to the Provider's bank account.
4.2. After the service has been provided, the Provider shall send the Client a tax document for payment of the price of the services rendered, less the advance paid. The invoice is payable within 7 days from the date of issue, unless otherwise agreed between the parties.
4.3. In the event of the Client's delay in payment of an invoice, the Provider is entitled to charge the Client late payment interest of 0.1% of the outstanding amount for each day or part thereof of the delay. The Provider's right to compensation for damages incurred as a result of the Client's delay shall not be affected.
4.4. The Client agrees to receive invoices in electronic form at the email address provided in the inquiry form. An invoice shall be deemed delivered to the Client no later than the day following its demonstrable dispatch to the Client's email address.
4.5. For international events, additional costs for transportation, accommodation and logistics may be specified in the offer, payable under the same terms as the service price.
5.1. The Provider shall ensure arrival, installation (setup) and operation of the equipment and services in accordance with the terms agreed in the contract.
5.2. The Client is obliged to provide adequate space for the delivery of services in accordance with the specifications set out in the offer or contract. The Client shall also ensure the supply of electrical power necessary for the operation of the equipment, access to the event venue and a parking space as close as possible to the agreed place of performance. Where access to the agreed place of performance is subject to an entry permit, the Client is obliged to obtain all relevant permits for the Provider.
5.3. The Client shall ensure a contact person present at the event venue who shall be authorised to act on behalf of the Client in matters relating to the delivery of services.
5.4. Where specific effects, animations, graphic elements or other non-standard requirements are requested for the event, the Client is obliged to notify the Provider of such requirements in advance, no later than the deadline specified in the contract.
5.5. The Client acknowledges that due to unforeseen circumstances, there may be a delay in the commencement of the Provider's services. In such event, the Provider shall extend the agreed service period by a reasonable amount corresponding to the delay.
5.6. The Client acknowledges that under adverse conditions (e.g. weak signal at the venue), certain online features of the services (such as real-time sharing) may be limited or unavailable.
6.1. The Provider shall not be liable for damage caused by the use of the provided equipment. The Provider shall further not be liable for damage caused by force majeure and/or interruption of the electrical power supply necessary for the operation of the equipment. The supply of electrical power is the responsibility of the Client.
6.2. The Client shall bear the risk of damage to the Provider's equipment throughout the duration of the event, until such equipment is formally returned to the Provider. The costs of operating the equipment (electricity supply, etc.) shall be borne by the Client.
6.3. Claims arising from defective performance shall be governed by the provisions of generally binding regulations, in particular Sections 1915 to 1925 et seq. of the Civil Code. Claims arising from defective performance shall be submitted to the email address info@galaevents.cz.
6.4. In the event of damage to the equipment or its components, the Client is obliged to compensate the Provider for the damage caused. The amount of damage shall be determined according to the book value of the equipment or the damaged part as of the date the damage was caused by the Client.
6.5. In the event of damage to the equipment or its individual parts or accessories, the Client is obliged to compensate the Provider for the damage caused in a lump sum equal to the full value of the damaged component or accessory, unless otherwise subsequently agreed between the Provider and the Client. The Client shall be liable for any diminution in value of the equipment or its components or accessories resulting from handling contrary to their nature and characteristics. The Provider's right to compensation for lost profit shall not be affected by the payment of compensation for damage to the equipment or its accessories.
6.6. In the event that the equipment or its component or accessory is damaged, the contracting parties are obliged to make a written record of such damage and to document the damage in a credible manner for the purposes of subsequently proving the extent of the damage.
6.7. Complaints regarding the provided service must be resolved immediately at the place of performance. Later complaints shall not be considered, with the exception of defects that were not and could not have been identified on site — such defects may be submitted in writing within 7 days of the event.
6.8. In the event of a technical malfunction of the equipment, the Provider undertakes to arrange substitute performance of a corresponding scope within one week of the order fulfilment, in a form to be agreed between the Provider and the Client.
7.1. The Client acknowledges that where the service contract is not concluded within the scope of their business activities, the Client is acting as a consumer and is therefore subject to the statutory consumer protection provisions. In such case, the Client has the right to withdraw from a contract concluded by distance means or outside the Provider's business premises within 14 days from the day following the date of conclusion of the contract.
7.2. The Client further acknowledges that withdrawal from the contract is not possible if the subject matter of the contract has already been performed with the Client's express consent before the expiry of the 14-day withdrawal period.
7.3. Cancellation refers to the revocation, postponement or amendment of a concluded service contract. Cancellation may be made at any time from the conclusion of the contract up to 72 hours before the agreed commencement of the services. In the event of cancellation, the Client is obliged to pay the Provider a cancellation fee equal to the advance payment made for the services. Cancellation must be submitted within the stated period to the email address info@galaevents.cz. In the event of later cancellation at the Client's request, the Client is obliged to compensate the Provider for lost earnings in the full amount of the agreed service price.
7.4. In the case of a cancelled service contract, the Provider undertakes to send the Client a settlement within 21 days of the cancellation. The Provider is entitled to offset the advance payment in full against the cancellation fee.
7.5. If performance of the contract becomes impossible due to unforeseen circumstances, the contracting parties shall agree on an appropriate amendment to the contract with respect to the performance date. If the parties fail to reach agreement on a new performance date, the Provider is entitled to invoice the Client a compensation equal to the advance paid and to offset the advance received in full against such compensation; this shall not apply if performance of the contract became impossible predominantly for reasons attributable to the Provider.
8.1. All photographs, videos and other audiovisual materials created by the Provider in the course of performing the contract constitute the Provider's copyrighted work within the meaning of Act No. 121/2000 Coll., the Copyright Act. The copyright belongs to the Provider.
8.2. The Client shall receive a non-exclusive licence to use the created materials for personal or internal corporate purposes. The licence is granted for an indefinite period and is non-transferable without the Provider's written consent.
8.3. The Client consents to the publication of photographs and videos on the Provider's website and social media for the purpose of promoting the Provider and its services for a minimum period of 5 years from the conclusion of the event. The Client has the right to revoke this consent in writing at the email address info@galaevents.cz. The obligation to obtain the consent of third parties depicted in the materials rests with the Client.
8.4. For services utilising artificial intelligence (AI Photo Booth, etc.), the outputs are subject to the licence terms set out in clause 8.2. The Provider shall not be liable for any similarities between AI-generated content and third-party works.
8.5. The Client acknowledges that digital outputs (photographs, videos) produced in the course of performing the contract are available in digital form from the Provider for a period of 14 calendar days from the agreed performance date. After this period, they are automatically deleted.
9.1. In connection with the performance of the contract, the Provider is the controller of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). Specific personal data protection conditions are set out in a separate document Personal Data Protection.
9.2. The processing of the Client's personal data by the Provider is necessary for the performance of the contract or for the implementation of measures taken prior to the conclusion of the contract. The Provider undertakes to process personal data in accordance with the GDPR.
10.1. Contractual relationships arising from the contract and these T&C shall be governed by Czech law.
10.2. All disputes between the Provider and the Client arising from or in connection with contracts concluded between the contracting parties or these T&C shall be resolved by the competent court having local jurisdiction.
10.3. Rights and obligations arising from the contract shall pass to the legal successors of the Provider and the Client. The transfer of the Client's rights and obligations under the contract to a third party is only possible with the prior written consent of the Provider; otherwise the contract shall be void.
10.4. By providing their email and/or telephone number in the inquiry form, the Client expressly consents to the use of these contact details for sending communications, notifications or requests in connection with the performance of the contract.
10.5. If any provision of these T&C is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.
These General Terms and Conditions take effect on 29 March 2026.